TERMS AND CONDITIONSPREAMBLE
This e-commerce site,
including email addresses are: www.lessensdumonde.com-and
www.lessensdumonde.co.uk is edited by DS Conseil company, company limited
liability capital of 1500 euros, whose registered office is at 30 Allée Eugène Delacroix - 76000 Rouen, registered with the Trade and Companies under number Rouen
507 606 044 (hereinafter the "Company").
Customers of the company are invited to contact us at (+33) 02 35 89 66 20
with any questions about the Site or the Products
Email address of the Company: [email protected]
The company offers the sale of its products on the website: www.lessensdumonde.com
and www.lessensdumonde.co.uk, the consumers must have the necessary legal
capacity to placing an order (hereinafter "Customer"). The Company
not may be required to verify the legal capacity of each Customer.
These terms and conditions are intended to define the terms of sale between
the Company and the Customer, the order to payment and shipping. They cover all
the necessary steps for placing the order and tracking of this order between
the contracting parties. These general conditions of sale apply to all orders
placed on the Internet and www.lesensdumonde.com www.lessensdumonde.co.uk
Conclusion of the contract - Entry into force of the general conditions
Insofar as the Customer make
an order online the products presented on the site www.lesensdumonde.com and
www.lesensdumonde.co.uk the electronic signature of the Customer on the "
Order Form " marks the conclusion of the contract between the Customer and
the direction Les Sens du Monde. According to the law of 13 March 2000 on the
electronic signature and the law on trust for the digital economy of 21 June
2004, all orders confirmed by the Customer by "double click"
constitutes an irrevocable acceptance of these terms by customer, as a
General conditions of sale are
concluded for the duration necessary for the provision of products, until the
expiry of their guarantees.
This contract contains the
following contractual documents: these terms and conditions, the purchase
order. In case of conflict between the two documents, the General Conditions
Validity of the General Terms and Conditions
The order implies the
irrevocable general conditions of sale. These conditions of sale can be
modified, the applicable conditions are those in force on www.lessensdumonde.com
the date of placing the order by the Customer.
The products offered by Company conform to the french
legislation and standards applicable in France.
Les Sens du Monde, the store reserves the right to modify the selection of
products offered on the site www.lesensdumonde.com and www.lessensdumonde.co.uk
at any time and without notice.
The products offered for sale are described and presented with the greatest
possible accuracy. However, if errors or omissions were to occur in this
presentation, the responsibility for Company could not be committed. The
photographs and texts illustrating the products are indicative only and are not
included in the contract. The Customer's attention is particularly drawn to the
fact that the colors shown on the product pictures may not provide an exact
similarity with the actual colors.
The products are offered for sale within the limits of
A lack of availability of the product in any way responsible for Company can’t
be held, or entitlement to damages to the Customer. However, Company agrees to
inform the Customer as soon as possible and to propose a similar product, a
refund or a credit on account of all products.
If the customer opts for a
refund, Company will make its best effort to reimburse the Customer within 30
days of the date on which Company has informed the Customer of the
unavailability of the product. Company will ship all other products of the
Products on order or under supply
Some products are marked "available... days, "the time indicated
is only an indication, it is a period generally respected, meaning that the
product is in inventory.
For more information on time, do not hesitate to contact Company by mail
Orders are shipped when they are complete. So if an order contains products and
products in inventory, the order will be shipped only when all products will be
in stock. In this case, we advise customers to place two separate orders: one
for the stock and other related products in inventory.
The prices of products sold on the site www.lesensdumonde.com are indicated
excluding the cost of shipping and are valid as long as they are present in the
description of the product.
Company reserves the right to change prices at any time.
Company can’t be held liable for any obvious typographical error. If such
an error occurs, Company will inform the Customer as soon as possible. The
order will be charged to the conditions corrected. In case of refusal of
corrected conditions, the Customer may cancel the order without penalty.
All orders placed with Company is intended for the personal use of
customers, Customers or recipients of the products is strictly forbidden
partial or complete products.
Only persons legally capable of entering into
contracts for the products offered on the site www.lesensdumonde.com and www.lessensdumonde.co.uk
can order. When placing the order, the Customer shall have full legal
capacity to adhere to these terms and conclude this agreement.
When ordering, the Customer agrees to provide the information requested of
it and commits to the accuracy of the latter: name, address, phone, email
Customer must verify all information entered in its Order. If after
confirmation of the order, the Customer is aware of the need to change some
information, it may do so by contacting Company by email within 12 hours for
the request to be taken into account in the best conditions.
Company can’t be held responsible for any errors entered by the customer or
the consequences in terms of delays or misdelivery.
Mail confirmation of the order
It is expected, after the registration of the order, sending an e-mail to
the Customer. This email confirms that the customer order was taken into
account by Company and not the ordered product is available.
Order processing orders are processed in order of their arrival, the
processing time is usually found 12 to 48 hours (excluding weekends and
Company reserves the 24h time to possibly indicate its inability to meet
the demand of the customer.
In this case, Company reserves the right to ask the customer to modify his
order. Les Sens du Monde, the shop is committed to process all orders
within the limits of available stocks.
Non-execution of the order
Company can’t be held liable for breach of contract in case of shortage or
unavailability of the product, force majeure, disruption or total or partial
strike of postal services and transport strike responsibility communications
(computer network failure etc..), flood, fire...
Les Sens du Monde, the store can’t be held liable to
the Customer or any third party for any indirect damages, any loss of profit or
revenue, or for any loss of data occurred in any way either.
The site Les Sens du Monde, the shop offers several methods of payment :
- Credit card (Visa and MasterCard ) : Les Sens du Monde chooses to secure your
credit card payments with the 3D Secure system Elysnet. Transport security
card data is provided by 128-bit SSL (Secure Socket Layer) ;
encryption and payment page is hosted on a server bank that ensures the
integrity and confidentiality of data. Company was never aware of any data
on credit cards.
- Paypal : If you have a Paypal
account, you can use this payment method. It is then the terms and
conditions that apply Paypal.
- Check (only France): You send the check to the address which will be
communicated by email. The order will be processed upon receipt of
- Bank Transfer : You make a transfer to the bank account details communicated
to you by email. The order will be processed upon receipt of payment.
AcceSs to the invoice
The order that the Customer establishes online or
order confirmation sent by email to the Customer by Company is not your
invoice. The invoice is enclosed. Company keeps a copy of each invoice.
Company also reserves the right to refuse to make a
shipping or an order from a customer who has not fully paid a previous
order or with whom a dispute is not resolved.
Confirmation of payment
Orders are payable in euro only.
Confirmation of payment by Company can ship packages to the address
indicated by the Customer in the order.
To reduce the risk of fraud, Company may need to carry out checks on the
validity of payments made.
Except as otherwise provided
in these Terms and Conditions, the shipping costs are always the
responsibility of the Customer
The products must be delivered to the address specified by the customer when
entering information in the order.
The invoice is included in the package.
We suggest that you send your
package with the following carriers :
- in pickup point with Mondial Relay or similary
- at home with La Poste (Colissimo) or similary TNT, Happy Post, DHL
See details on page shipping terms.
Order processing time
Orders are processed in order
of arrival, usually found within 24 to 48 hours (excluding weekends and
Prices, times and delivery areas
See the table " Prices
and delivery by zone" on page shipping terms.
Time to count the support by
the carrier (following the processing time of order). Time for information, no
carrier is committed to the delivery time.
For deliveries outside
mainland France, the Customer agrees to pay all taxes due to the importation of
products, customs duty, value added tax and other taxes due under the laws of
the country receiving order
Track the parcel
your package Post (COLISSIMO) :
- Follow your package Mondial Relay:
The Customer is fully
responsible for the choice of the carrier among those offered by Company.
Choosing a carrier delivering the package against signature is highly
In no event shall Company can’t be held responsible for a flight that would
take place during the shipping of the package (after taking over by the
carrier) or in the mailbox of the customer. The choice of shipping mailbox is
risk acceptance by the Customer. (Our statistics: In 0.2% of cases, when a
shipping mailbox (Colissimo Access), the Customer has indicated that the
package had not reached him as the carrier stated that it had delivered. In
contrast, 100% of packages successfully delivered to customers who choose a
carrier delivering the package against signature.)
On request, we provide evidence that the package has been entrusted to the
carrier selected in your order (deposit slip stamped number or support) except
for Max Letter (no tracking).
Transport risks are borne by
the Customer from the management of the parcel by the Carrier.
The Customer must check the condition of the packaging and the compliance of
the product delivered and issue if necessary, on the Shipping of the carrier.
In the case where the carrier is the Post Office, the procedure to be followed
to qualify for the right of return is as follows :
- Application of the procedure
Colissimo and refusal of goods immediately putting a finding of fault with the
- Reporting of refusal of
Shipping from Company within 24 hours from the date of shipping
The absence of complaints within 24 hours, non of reservations from the Customer means that
the product supplied is deemed satisfactory and will not be subject to any
Company can’t be held
responsible for the consequences of any delay in shipping.
In case of non receipt of a
package in a timely indication, the Customer may contact Company will determine
the cause of the delay and shall submit to the Customer.
Shipping / Instance
1 / Colissimo: in case of absence, a notice of registration is left in the recipient's mailbox. You then have 15 days to collect your package in the nearest post office. After 15 days, if you have not claimed your package, it will be automatically returned to the sender. Delivery charges will be invoiced for a new shipment. Otherwise, the package is lost. Attention: For the countries of zone Z3 to Z6 see Delivery), the return of the parcel is paying and will be invoiced in addition to the costs of re-dispatch.
2 / Mondial relay: tracking of the routing from the link communicated to the parcel shipment, Mondial Relay notifies by e-mail and / or sms the arrival of the package in relay point. The parcels remain available for 14 days before being returned to the dispatcher. Delivery charges will be invoiced for a new shipment. Otherwise, the package is lost.
3 / TNT or other carrier: follow-up of the routing from the link communicated to the shipment of the parcel. In case of absence, a notice of passage is left in the mailbox. Contact the carrier immediately. In case of no claim, a return fee will be charged in addition to the re-shipment fee.
Right of withdrawal and right of return
Pursuant to Article L.121-21-8
of the Code of consumption, the opening beauty products (cosmetics and makeup)
making these unsuitable products to any further marketing, Customer has no
right of withdrawal and any cosmetic product that has been opened, damaged or
whose original packaging has been unsealed, will not be refunded, returned or
exchanged, for reasons of hygiene and protection health.
Subject to the exceptions set out in Article L.121-21-8 of the Consumer
Code and in particular that outlined in the preceding paragraph, the Customer
has, in accordance with Article L.121-21 of the Consumer Code, a period of 14
days from receipt of the Product to exercise his right of withdrawal. When the
period of 14 days falls on a Saturday, Sunday or a holiday or holiday, it is
extended until the next business day.
Procedure for returning a product
The right of return may be
exercised in the context of a change of mind (14 days from receipt of the
product), a Company error.
The Customer may exercise his
right of withdrawal by printing and completing the withdrawal form or by email or by mail to the address of the Company.
The Customer must return the Product without undue delay and at the latest
within 14 days of the communication of its decision to withdraw at the
Les Sens du Monde
Sarl DS CONSEIL
30 Allée Eugène Delacroix
76000 Rouen – France
Products must be returned undamaged, in resalable condition, in original
packaging and not have been opened. It must not have been worn or used, nor
have suffered any damage, be it and in a state of perfect cleanliness.
Any product that is damaged, incomplete, or whose original packaging is
damaged, will not be refunded or exchanged.
The risks associated with returning the Product are transferred to the
Customer. If the product is lost by the carrier when the shipment, the Customer
is solely responsible for and shall not be reimbursed by the Company.
To avoid disputes, it is highly recommended that the Customer wishes to
exercise his right of withdrawal in returning the product in similar package to
the initial mailing (Colissimo POST) conditions with a declared value equal to
the price of the initial order, and keep all proof of sending (parcel number)
to return his order.
The Company does not accept parcels sent freight collect, nor against
reimbursement or in relay points.
The Company reserves the right to refuse any returns sent beyond the legal
In case of exercising the right of withdrawal in accordance with the
conditions specified above, the Customer will be offered either an credit or a
refund of the purchase amount (shipping costs "go" are reimbursed
only if return of the entire order). The Company is not required to pay
additional fees if the consumer has expressly opted for a more expensive than
the standard delivery method proposed by the professional mode of delivery.
Return costs are refunded to the Customer when the return originates from a
mistake on the part of the Company. The Customer will then propose either a
credit or a refund of fees ports it has committed. If the Client chooses the
refund, the Company shall reimburse the Client within a maximum period of 14
days after receiving the returned package.
General conditions of sale Company will be executed and interpreted in
accordance with French law.
In case of dispute or claim, the customer should first contact Company for an
amicable solution. Any dispute that may arise in their validity, interpretation
or enforcement will be submitted to the competent courts headquartered in
In the event that any provision of the Terms is held to be illegal or
unenforceable by a court, other provisions of the said conditions remain in
8. INTELLECTUAL PROPERTY
All content (texts, comments, works, illustrations, images, videos,
graphics, sound... including the underlying technology used) displayed on this
website is under copyright and that under the intellectual property and
worldwide. For this reason and in accordance with the provisions of the Code of
Intellectual Property, the only use for private use is permitted, subject to
different rules even more restrictive code of intellectual property. Any other
use constitutes infringement and is punishable under the Intellectual Property
without the prior authorization of Les Sens du Monde, the shop. Any total or
partial reproduction of this company Les Sens du Monde, the store is strictly
9. MAJOR FORCE
Neither party will have failed in its contractual obligations, insofar as
their execution is delayed, hindered or prevented by a fortuitous event or
force majeure. Be considered fortuitous event or force majeure any compelling
facts or circumstances, outside parties, unpredictable, unpreventable,
independent of the will of the parties and can not be prevented by them,
despite all reasonable efforts. The party affected by such circumstances shall
notify the other as soon as possible following the date on which it becomes
Personal data collected on this website will be stored and used in
accordance with the law of 6 January 1978 relating to information technology
and civil liberties. Users of this site have the right to access, rectify and delete
data concerning them that they can exercise that they can exercise by
contacting Les Sens du Monde.